Privacy policy
Last updated: March 2026
This Privacy Policy describes how Alsoor Pharmacy (“we”, “us”) handles information in connection with Alsoor Online. Health data is sensitive; this draft is a starting point for your Data Protection Officer and legal counsel.
Alsoor Pharmacy operates a licensed dispensary in Kuwait (including our branch at Tijaria Tower) and digital services that connect prescribers, pharmacists, and patients. For privacy inquiries, publish a dedicated contact email once approved.
We may process identity and contact details, prescription and order information, payment-related data, communications (including chat and WhatsApp where used with consent), and technical logs needed to secure the platform.
We use information to dispense medications safely, coordinate with treating physicians, fulfill deliveries, comply with Ministry of Health and pharmacy obligations, prevent fraud, and improve service quality. Specific legal bases should be aligned with Kuwait data-protection requirements.
Access to prescription details is limited to the treating doctor, the patient (or authorized caregiver), and the dispensing pharmacy team unless disclosure is required by law or explicitly authorized. We do not sell personal data.
We retain records as required for pharmacy practice and regulatory audits, then delete or anonymize where appropriate. We apply administrative, technical, and organizational measures designed to protect sensitive information.
Depending on applicable law, you may have rights to access, correct, or object to certain processing. Describe your internal process and response timelines here once finalized.
This page is a non-binding draft for internal review. Obtain sign-off from qualified counsel and your DPO before publication.